Inbenta is a leading AI platform that helps businesses drive real impact from data to decision-making. It offers a unified platform for delivering engaging; omnichannel experiences across various channels and content mediums; including voice; video; translation; and live agent escalation.

Key features of Inbenta include:

• Knowledge: An AI-enabled knowledge base that saves time and serves customers the information they need.
• Search: A predictive; intent-based search experience that drives self-service and customer satisfaction.
• Chat: Automated conversations with human-like touch and superhuman accuracy.
• Assist: Equips human agents with multi-touch digital workflows; real-time escalation; voice; video; and more.
• Learn: Product videos and click-through tutorials that guide customers to answer questions autonomously.

Inbenta's platform integrates all major AI models; data systems; CRMs; and other enterprise tools through its AppHub. It also offers Composite AI; combining Conversational AI's structure with GenAI's creativity for dynamic; precise interactions.

The company has a proven track record of driving business value through AI. For example; a leading bank reduced customer service escalations by 84%; while a top LATAM airline deflects over 10 million customer queries annually using Inbenta's solutions.

Inbenta supports 35+ languages; including Albanian; Arabic; Dutch; English; French; Japanese; and Korean. It provides features such as WhatsApp Automation; Custom greetings; Facebook Messenger; and real-time reporting.

Future plans for Inbenta include continued innovation in AI technologies to meet evolving business needs. The company aims to bridge the gap between cutting-edge technology and practical business applications; focusing on flexible; scalable; and resilient workflows that can adapt to future advancements.

Inbenta's solutions are best suited for large enterprises seeking to automate operations; enhance customer experiences; and leverage AI for strategic growth. Its flexible technology allows for right-sized solutions regardless of AI maturity.

For pricing and specific deployment details; it is recommended to contact Inbenta directly as this information is not publicly available. However; they do offer a 14-day free trial without requiring a credit card.

Product Categories

• AI Automation
• Customer Experience
• Enterprise Software
• Workflow Automation
• Conversational AI
• Natural Language Processing

Product Features

• AI-driven Self-Service Solutions
• Predictive Search
• Automated Chat Conversations
• Human Agent Support Tools
• Generative AI Integration
• AI Agents for Task Automation
• Omnichannel Experience
• Multilingual Support
• Real-time Analytics
• Custom Greetings
• WhatsApp Automation

Available Deployment Type(s)

• Cloud-based
• On-premise (customizable)

Available Pricing Model(s)

• Custom Pricing (Contact for Details)
• Free Trial Available