NICE Systems; now known as NICE; is a global leader in AI-powered customer experience solutions. Their flagship product; NICE CXone; is a comprehensive cloud-native platform designed to optimize all aspects of customer interactions across voice and digital channels.
Key features of NICE CXone include:
NICE CXone is particularly well-suited for large enterprises and contact centers seeking to leverage AI for transforming customer experiences. The platform supports over 40 digital channels; including voice; chat; email; and social media.
Recent innovations include the CXone Autopilot; an AI-powered virtual agent for enhanced self-service; and Experience Optimization (XO) for optimizing digital CX using AI that mirrors top agents.
Compared to alternatives like Genesys and ServiceNow; NICE excels in its comprehensive AI capabilities; extensive omnichannel support; and robust workforce management tools. However; some users report a steeper learning curve due to the platform's extensive feature set.
Pricing for NICE CXone is customized based on specific business needs and is not publicly disclosed. The platform is available through a cloud-based deployment model.
For future plans; NICE continues to invest heavily in AI and cloud technologies; with a focus on enhancing self-service capabilities and providing more personalized customer experiences.
Product Categories
- Customer Experience
- Contact Center Solutions
- AI-Powered Customer Service
- Cloud-Based Software
- Omnichannel Customer Engagement
Product Features
- AI-Powered Virtual Agents
- Omnichannel Self-Service
- Journey Orchestration
- Workforce Management
- CX Analytics
- Conversational AI
- Knowledge Management
- Interaction Recording
- Performance Management
- Proactive Engagement
Available Deployment Type(s)
Available Pricing Model(s)
- Customized Pricing
- Subscription-Based
