Pegasystems (NASDAQ: PEGA) is a leading provider of enterprise software for customer engagement and intelligent automation. The company focuses on serving large enterprises across industries such as financial services; healthcare; insurance; and telecommunications with its AI-powered decisioning and workflow automation solutions.
In February 2025; Pegasystems introduced Pega Agent Experience; a set of API capabilities that transform Pega workflows into dynamic agentic orchestration engines. This solution guides AI agents to complete tasks optimally while invoking other AI agents for additional steps; enabling end-to-end automation with enhanced reliability and governance.
The company also launched Pega Customer Engagement Blueprint; a generative AI-powered collaboration tool that helps marketing and customer experience teams design and visualize customer journeys more effectively. This tool addresses the challenge faced by nearly one-third of organizations in incorporating customer journey maps into their overall customer experience efforts.
Pegasystems reported strong financial results for Q4 and full-year 2024; with Annual Contract Value (ACV) growing 9% year-over-year (11% in constant currency) and Pega Cloud ACV growing 18% year-over-year (21% in constant currency). The company's operating cash flow reached $346 million; and free cash flow hit $338 million in 2024.
For 2025; Pegasystems forecasts revenue of $1.60 billion; surpassing previous estimates. The company projects an adjusted EPS of $3.10 and expects 12% ACV growth; with $455 million in cash flow from operations and $440 million in free cash flow.
Pegasystems is best suited for large enterprises seeking to transform their operations through AI-driven decisioning and workflow automation. Its solutions are particularly beneficial for organizations looking to enhance customer engagement; streamline complex processes; and leverage AI for operational efficiency.
Future plans for Pegasystems include continued innovation in AI capabilities; with a focus on enhancing its enterprise AI offerings and expanding its market presence. The company's commitment to becoming a 'Rule of 40' company demonstrates its focus on balancing growth and profitability.
Product Categories
- Customer Relationship Management (CRM)
- Business Process Management (BPM)
- Artificial Intelligence (AI)
- Enterprise Software
- Workflow Automation
Product Features
- AI-driven Customer Engagement
- Business Process Automation
- AI Agent Orchestration
- Generative AI-powered Solutions
- Customer Journey Mapping
- Enterprise Decisioning
- Workflow Automation
- Low-Code Application Development
Available Deployment Type(s)
Available Pricing Model(s)
- Subscription-based
- Custom Pricing for Large Enterprises
- Annual Contract Value (ACV) model
