ServiceNow AI Ops is a comprehensive AI-driven solution for automating and optimizing IT and telecommunications operations. In March 2025; ServiceNow expanded its AI capabilities with the introduction of AI agents specifically designed for the telecommunications industry; developed in collaboration with NVIDIA.
Key features of ServiceNow AI Ops include:
- Network service test and repair: AI agents analyze network data; diagnose issues; and coordinate repairs; including field engineer scheduling.
- Network incident analysis: Agents detect network alerts; identify root causes; and resolve service disruptions faster; while also predicting potential network disruptions.
- Billing resolution: AI agents autonomously identify unusual usage patterns; provide real-time charge explanations; and recommend cost-effective plans.
- AI Agent Orchestrator: Acts as a central control tower to ensure seamless collaboration across different AI agents.
- Workflow Data Fabric: Connects enterprise-wide data to power intelligent automation and enable smarter decision-making.
ServiceNow AI Ops leverages NVIDIA AI Enterprise software and the NVIDIA DGX Cloud platform; combining ServiceNow's AI platform with NVIDIA NIM microservices and NVIDIA NeMo. This collaboration aims to deliver industry-specific; out-of-the-box AI agents for communications service providers (CSPs).
The solution is particularly beneficial for telecommunications companies looking to improve efficiency; optimize costs; and enhance customer satisfaction. It's also well-suited for organizations seeking to automate routine IT tasks; improve incident resolution times; and enhance overall operational efficiency across various industries.
Future plans for ServiceNow AI Ops include expanding AI capabilities across more industries and enhancing the integration of AI agents with enterprise data sources. ServiceNow aims to position itself as a leader in AI-driven business transformation; offering solutions that can potentially unlock significant value for businesses by automating complex workflows.
According to McKinsey data cited by ServiceNow; telecom companies could unlock up to $250 billion in value by 2040 through implementing advanced responsible AI practices. This highlights the substantial potential impact of AI integration on industry-specific solutions.
ServiceNow typically offers its solutions through a subscription model; with pricing varying based on the specific modules and features required by the customer. The new AI agents became available starting March 12; 2025; with ServiceNow's Yokohama release.
While ServiceNow AI Ops offers powerful automation capabilities; potential users should consider factors such as integration with existing legacy infrastructure; managing the performance and coordination of numerous specialized AI agents; and ensuring the accuracy and reliability of AI-driven decisions in critical areas.
Product Categories
- AI Automation
- IT Service Management
- Telecommunications
- Network Operations Management
Product Features
- AI-Powered Automation
- Network Operations Automation
- Customer Service Enhancement
- AI Agent Orchestration
- No-Code Customization
- Predictive Analytics
- Billing Resolution
- Service Test and Repair
Available Deployment Type(s)
- Cloud-Based
- On-Premise (with specific configurations)
Available Pricing Model(s)
