Zoho AI; powered by its AI assistant Zia; is revolutionizing business operations by integrating AI across its suite of products. Recent innovations include Zia Agents for automation; Zia Agent Studio for customizing agents with no-code/low-code tools; and Agent Marketplace for accessing pre-built AI agents. These tools aim to enhance operational efficiency; reduce IT dependency; and empower businesses with AI-driven insights.

Key features of Zoho AI include:

• Predictive analytics for forecasting trends and customer behavior
• Dynamic segmentation for real-time customer categorization
• Personalized customer journeys evolving based on real-time behaviors
• Natural Language Processing (NLP) for easy data querying and report generation
• Anomaly detection to identify unusual patterns in data
• AI-powered data preparation for quick analysis

Zoho CRM; enhanced by Zia; offers real-time insights; automates processes; and predicts customer behavior; making it ideal for businesses seeking to improve customer engagement and sales strategies. The AI capabilities are deeply integrated into Zoho's ecosystem; ensuring a seamless user experience across various applications.

Zoho's AI strategy emphasizes contextual AI; data privacy; and long-term value. Unlike many competitors; Zoho doesn't charge extra for most AI features; making advanced AI capabilities accessible to businesses of all sizes. The company is also developing its own foundational Large Language Models (LLMs) with 7 billion and 13 billion parameters; expected to launch in 2025.

Future plans include further AI integration across the Zoho ecosystem; enhancing automation and decision-making capabilities. Zoho is also focusing on vertical-specific AI solutions to address unique industry needs; particularly in areas like Industrial IoT; Smart Buildings; and Energy Management.

Zoho AI is best suited for businesses seeking to leverage AI for operational efficiency; customer engagement; and data-driven decision-making without extensive IT resources. Its commitment to data privacy and customization options make it an attractive choice for organizations concerned about data security and tailored AI solutions.

Zoho offers a comprehensive suite of business applications; all of which can be enhanced with AI capabilities; providing a unified platform for diverse business needs.

Product Categories

• AI Automation
• Customer Relationship Management
• Business Intelligence
• Data Analytics
• Productivity Tools
• Enterprise Resource Planning

Product Features

• Predictive Analytics
• Dynamic Segmentation
• Personalized Customer Journeys
• AI-Powered Automation
• No-Code/Low-Code Agent Customization
• Natural Language Processing
• Anomaly Detection
• AI-Powered Data Preparation
• Contextual AI Assistance

Available Deployment Type(s)

• Cloud-Based
• On-Premise (for certain products)

Available Pricing Model(s)

• Subscription-Based
• Custom Pricing for Large Enterprises
• AI features mostly included without extra charge